GENERAL RENTAL CONDITIONS  

1.   DEFINITIONS

- **The Company:**

ARTEAGA Y ROSELLO PITIUSAS, CB, hereinafter referred to as "the company".

- **Deposit:** 

  The amount the renter pays in cash or that will be charged to their credit card to cover additional rental expenses. If the deposit is paid in cash, it will be refunded after a vehicle inspection at the end of the contract. 

2.   ESSENTIAL REQUIREMENTS

2.1.   MINIMUM AGE AND EXPERIENCE

- 23 years old and 2 years of experience are required for renting scooters.

- 21 years old for bicycles. 

2.2.   MANDATORY

- Valid passport/ID and driving license at the time of vehicle collection.

- Driving permit valid for driving in Spain:

  - Permits from European Union countries.

  - Permits from European Economic Area countries (Iceland, Liechtenstein, Norway).

  - National permits written in Spanish or accompanied by an official translation.

  - International driving permits. 

3.   PAYMENT METHODS

3.1.   FOR ONLINE BOOKINGS

- Payment is accepted via STRIPE. 

3.2.   AT THE OFFICE

- Payment can be made in cash (in euros) or by VISA/MASTERCARD. 

3.3.   GUARANTEE

- A credit card in the driver’s name is required.

- A hold will be placed on the card for the security deposit, which will be canceled once the vehicle is returned under the agreed conditions. 

4.   BOOKING INFORMATION

4.1.   ONLINE BOOKINGS**

- Bookings made through the website are deemed to be made in good faith.

- If fraudulent practices are detected, the booking(s) will be canceled without compensation.

- Discounts apply only to the vehicle rental and not to extras.

- The booked amount is final and will not be modified. 

4.2.   BOOKING CANCELLATIONS

- Basic rate (non-refundable):

This is the lowest price. It is non-refundable from the moment payment is completed, regardless of the reason for cancellation.

- Flexible rate (+20%):

A full refund is available when cancellation is requested in writing at least 48 hours before the scheduled pickup time. Cancellations made less than 48 hours before pickup are non-refundable.

The selected rate applies to scooters, bicycles and electric bicycles and is stated in the order confirmation.

- IMPORTANT:

Cancellation must be requested in writing at info@speedrentibiza.com.

If the customer ends the rental before the agreed return time, the unused rental period will not be refunded.

4.3.   BOOKING MODIFICATIONS

- Any modification incurs a management fee of €10.

- If the rental price increases due to a modification, the customer must pay the difference plus the management fee.

- Modification requests must be submitted in writing to `info@speedrentibiza.com`. 

4.4.   CUSTOMER ERRORS WHEN MAKING A BOOKING

- The company is not responsible for refunding any amount if incorrect data (e.g., pickup/drop-off locations, dates, extras) is entered.

- The customer may cancel the booking as provided in section 4.2. 

5.   RENTAL CONTRACT CLAUSES

5.1.   PREAMBLE

- The General Rental Conditions apply to the person signing the contract and providing the credit card deposit or cash.

- All persons listed in the contract are jointly and severally liable.

- If the booking is made by someone other than the main driver, that person must be listed as an additional driver. 

5.2.   VEHICLE

- The renter receives the vehicle in perfect working condition with all necessary documents, tires, tools, and accessories.

- The renter is responsible for any damage, theft, or loss not noted in the inspection.

- The renter agrees to:

  - Maintain the vehicle in good condition without fraudulent alterations.

  - Comply with all traffic regulations and laws.

  - Not allow unauthorized persons to drive.

  - Not drive off the island of Ibiza (or to Formentera) without prior written authorization.

  - Not drive under impairment due to alcohol, drugs, fatigue, or illness.

  - Avoid unsuitable roads.

  - Possess the appropriate driving permit.

  - Secure the vehicle properly.

  - Avoid negligence that might void insurance coverage.

- Failure to comply may result in the renter assuming all damage costs.

- In cases of gross negligence, the company reserves the right to terminate the contract and seize the vehicle. 

5.3.   INSURANCE AND PROTECTIONS

- Refer to the General Insurance Conditions. 

5.4.   ACCIDENTS

- The renter must immediately inform the company of any accident and cooperate with the insurer.

- In the event of an accident:

  - Do not admit or assume responsibility.

  - Obtain complete details of the other party and complete the amicable accident report (an extra charge of €80 applies if not completed).

  - Notify the authorities immediately and bring the damaged vehicle to the office within 4 hours for the report.

  - Do not leave the vehicle until the arrival of the authorities or a company representative.

  - For major damage (exceeding 3 cm), provide photos and evidence as needed.

  - Failure to comply means the renter will be responsible for all damages regardless of insurance coverage.

  - The company is not obliged to replace the vehicle in case of accident or theft. 

5.5.   VEHICLE RETURN

- The vehicle must be returned at the agreed location, date, and time, in the same condition as received, with all documents, tires, tools, keys, and accessories.

- Any deviation may incur extra charges.

- A 30-minute grace period is allowed; beyond that, extra day charges plus a 25% penalty apply.

- The final rental amount will be calculated upon return, including penalties.

- No refund is provided for early return. 

5.6.   MINIMUM RENTAL PERIOD

- From 09:00 to 19:30 on the same day. 

5.7.   RENTAL CONTRACT EXTENSION

- To extend the rental period, follow these steps:

  - Visit the office at least 24 hours before the initial end of the contract.

  - Have the vehicle inspected with a company agent.

  - Pay the new rental fee and any additional charges.

  - Sign a new contract or an addendum.

- Failure to comply will result in extra day charges plus a 25% penalty.

- The company reserves the right to deny an extension for operational reasons.

- Extensions will not be granted by phone or email. 

5.8.   FUEL POLICY (FULL/FULL)

- The vehicle is delivered with a set amount of fuel and must be returned with the same level.

- Any shortfall will be charged plus €15 for refueling.

- The renter is responsible for using the correct fuel type; any damage due to incorrect fuel is at the renter’s expense. 

5.9.   FINES AND TRAFFIC VIOLATIONS

- A management fee of €45 is charged per fine (excluding the fine amount).

- The renter is responsible for all incurred costs (towing, impound fees, penalties, lost profits). 

5.10.   EXTRA CHARGES

- The renter authorizes the company to charge the provided credit card for any expenses derived from the contract, with the receipt sent afterward. 

5.11.   ADDITIONAL SERVICES AND EXTRAS

- The renter may also contract additional services such as:

  - Out-of-office pick-up or drop-off.

  - Two helmets are included with scooter rentals.

  - Additional driver.

- *(Refer to the Price List for additional charges.)*

- **ROADSIDE ASSISTANCE:** 

  Will be charged in case of renter error, negligence, misuse, loss of keys, breakage, water damage, abandonment, or fuel shortage. Any rescue in unsuitable or unpaved areas is at the renter’s cost (except for company-related breakdowns). 

5.12.   VEHICLE IDENTIFICATION

- The renter must keep the company’s identification stickers and keychain on the vehicle.

- Removal of these items incurs a restitution surcharge of €25. 

5.13.   PERSONAL BELONGINGS

- The renter must remove personal effects at the end of the rental.

- The company is not responsible for forgotten items. If found, shipping will be at the renter’s expense. 

5.14.   PRICES AND RATES

- Contract prices follow the current general tariff, available for public viewing at the company’s premises.

- All prices are expressed in euros. 

5.15.   JOINT AND SEVERAL LIABILITY

- All renters and any additional drivers are jointly and severally liable for the contract obligations. 

5.16.   DEPOSIT RETURN

- The deposit is returned after a vehicle inspection.

- In case of damage due to misuse, a detailed note will indicate the amount to be deducted from the deposit.

- If immediate assessment is not possible, the company has 30 days to refund the remaining amount after repairs. 

5.17.   NO SHOW” BOOKINGS

- Failure to appear at the agreed time/place will be considered unilateral cancellation.

- A penalty of 100% of the rental amount will be applied, and the company may use the reserved vehicle without compensation. 

5.18.   JURISDICTION

- Rental contracts are governed by applicable Spanish law.

- The parties submit to the Transport Arbitration Boards, Courts, and Tribunals of Ibiza, except in Consumer cases where other jurisdictions apply. 

5.19.   INFORMATION ON PERSONAL DATA PROTECTION AND PROCESSING

- See the designated web address. 

5.20.   TRACKING DEVICES

- To protect the vehicle and prevent crimes, the company may use electronic tracking devices.

- This information is used during and after the rental solely for contract execution and control.

- By accepting these conditions, the renter gives explicit consent to such tracking. 

5.21.   ELECTRIC VEHICLES

- It is the renter’s responsibility to keep an adequate battery charge at all times.

- In case of assistance due to battery discharge, the renter will cover all costs (towing, operator travel, etc.).

- Replacement, if available, is conducted at the office; deliveries outside incur an extra charge of €100.

6.   ADDITIONAL PROVISION

- The renter is responsible for reading the contract carefully.

- Any doubt or disagreement must be expressed before acceptance/signing.

- Failure to comply with any clause makes the renter fully liable for any damage caused to the company or third parties. 

GENERAL INSURANCE CONDITIONS

1. TYPES OF INSURANCE

• The company includes basic third-party insurance in the rental price.
• This insurance covers damage caused to other vehicles, persons, or property, excluding damage to the rented vehicle itself. Basic insurance does not cover damage to the rented vehicle itself and does not remove the customer’s liability.
• Coverage Plus is an optional add-on available only for scooters. It reduces the customer’s maximum liability for accidental damage to the rented vehicle, provided the vehicle is used correctly and in accordance with the rental agreement. For 125cc scooters, the maximum liability with Coverage Plus is €300. For 300cc scooters, it is €500. It does not cover theft, keys, helmets, fines, penalties, negligence, alcohol/drugs, off-road riding, misuse, or use by an unauthorized person.

1. GENERAL RATES DEPOSITS

• Scooter deposit: €150 for 125cc scooters and €300 for 300cc scooters.
• E-bike deposit: €250.
• Bike deposit: €150.

CHARGES

• Wrong fuel: €200